Terms of Service.

Tralto provides a chat-first interface for flight discovery, travel recommendations, and booking facilitation. The Services are primarily intended for and directed to residents of the United States.

Tralto acts as a ticket agent. We do not operate aircraft and do not control airports, carriers, schedules, seat availability, baggage handling, border-entry decisions, or the travel services supplied by airlines. The actual transportation services are provided by airlines and other travel suppliers, each with its own rules, restrictions, and operating requirements.

To use certain features, we may require account creation. We may require email verification, multi-factor authentication, or other identity assurance steps to secure your account and process transactions. You are responsible for maintaining control of your credentials and devices, and for promptly notifying us if you suspect unauthorized access. We reserve the right to suspend or terminate unverified or abusive accounts.

A. Tralto's intellectual property. The Services, including our software, interfaces, branding, and original content, are owned by Tralto or its licensors. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for personal, lawful, non-commercial travel planning and booking purposes.

B. User inputs. By submitting text, requests, and information via our chat interface ("User Inputs"), you grant Tralto a worldwide, non-exclusive, royalty-free license to use, reproduce, process, adapt, and transmit those inputs solely for the purposes described in this agreement and our Privacy Policy, including operating, providing, and improving the Services.

You may use the Services only if you are at least 18 years old and can enter into a binding agreement. To complete any booking, you must provide a valid United States billing address.

You represent that you are not subject to U.S. or international sanctions, nor are you located in an embargoed country. If you book for another traveler, you represent that you have permission to provide their personal information and to accept these Terms on their behalf.

You must provide traveler information exactly as required for the booking and exactly as it appears on the traveler’s government-issued identification. If you are booking on behalf of others, you are responsible for obtaining correct information from any co-traveler. You are solely responsible for errors in submitted information, including spelling mistakes, date of birth errors, or missing names.

Airline inventory and pricing are dynamic and may change during checkout. When you request a booking, you agree that airline fare rules, cancellation rules, and no-show policies apply, and that many fares are strictly non-refundable.

A. Prices and fees. The total price shown before you submit payment includes the airline’s fare and taxes, plus any separately disclosed Tralto service fee. Prices are quoted in U.S. Dollars (USD) unless otherwise stated.

B. Merchant of record. Talebly, Inc. d/b/a Tralto may act as the merchant of record for certain transactions processed through the Services. A descriptor identifying Tralto will appear on your bank or credit card statement for these transactions.

C. Chargebacks and disputes. If you dispute a charge with your payment provider, we may suspend or cancel associated bookings and reserve the right to recover amounts owed, including applicable collection costs, where permitted by law.

Tralto acts as a ticket agent to facilitate your bookings. The underlying air transportation is provided by the airlines.

A. Full-fare advertising and fees. The total price displayed for your flight includes all mandatory taxes and carrier-imposed fees. Optional ancillary services (such as checked baggage or seat selection) are subject to additional fees set by the operating carrier. We will disclose applicable baggage and cancellation fee policies during the booking process.

B. Price change consent. Under applicable U.S. Department of Transportation regulations, we must notify you that the price of your travel, including baggage fees or taxes, may increase before your ticket is fully paid and issued. By submitting payment, you expressly consent to the potential for such price increases prior to ticketing.

C. Code-share flights. If your itinerary includes a code-share flight, we will disclose the name of the operating carrier before you complete your booking.

D. 24-hour airline policies. Where applicable under U.S. Department of Transportation rules and airline policies, we pass through the 24-hour policies established by the operating airlines. These policies vary by carrier, with some offering a 24-hour hold and others a 24-hour cancellation with a refund.

E. Refunds. Refund eligibility is generally determined by the airline and applicable U.S. Department of Transportation regulations, which require automatic refunds for canceled flights or significant delays when a passenger chooses not to travel on the rebooked option. For transactions where Tralto acts as the merchant of record, Tralto will process refunds to the original form of payment as required. We will endeavor to process these within seven (7) business days for credit card payments and within twenty (20) calendar days for other forms of payment. Approved refunds will be issued to the original payment method.

You may not:

• Use the Services for fraudulent, deceptive, or abusive purposes.
• Test, exploit, or scrape the Services in a manner that interferes with normal service operation (excluding good-faith security research reported to security@tralto.com).
• Submit false traveler or payment information.
• Use the Services to infringe the rights of Tralto, travel suppliers, or others.

By providing your phone number, you agree that we may send you service-related communications, including booking confirmations and disruption notices, via SMS text message. Message and data rates may apply. Message frequency varies.

You may opt out of SMS notifications at any time by replying STOP to our messages. Reply HELP for assistance. Opting out may impact your ability to receive urgent travel updates.

The Services depend on third-party providers, including travel inventory aggregators, airlines, payment gateways, and hosting providers. Tralto is not responsible for outages, errors, delays, or policy decisions caused by these upstream third-party providers.

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Tralto disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above disclaimers may not apply to you.

To the maximum extent permitted by law:

• Tralto will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.
• Tralto will not be liable for lost savings, missed travel, missed connections, denied boarding, visa problems, or supplier operational failures, including cancellations, schedule changes, overbooking, or insolvency.
• Tralto will not be liable for any missed flights, costs, or damages resulting from errors or delays in the display or transmission of booking information within our interfaces.
• Except in cases of gross negligence or willful misconduct, Tralto’s total combined liability arising out of or relating to the Services will not exceed the greater of (a) the amounts you paid directly to Tralto for the specific booking giving rise to the claim, or (b) US $500.

Some states or jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You will defend, indemnify, and hold harmless Tralto from and against claims, losses, liabilities, and expenses arising out of your use of the Services, your violation of these Terms, or your submission of inaccurate traveler data, excluding claims resulting from Tralto’s own negligence or willful misconduct. Tralto will provide you with reasonably prompt notice of any such claim. You agree to cooperate fully in the defense, and you may not settle any claim without Tralto’s prior written consent. Tralto reserves the right to assume the exclusive defense and control of any indemnified matter.

A. Initial dispute resolution. Before initiating formal proceedings, you agree to contact us at legal@tralto.com with a written description of the dispute. We agree to negotiate in good faith for sixty (60) days.

B. Mandatory binding arbitration. Any dispute arising out of or relating to these Terms or your bookings shall be resolved by mandatory, binding individual arbitration, rather than in court. The arbitration shall be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules. If NAM is unavailable, the parties shall arbitrate through the American Arbitration Association (AAA). If AAA is also unavailable, then through JAMS.

C. Opt-out right. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@tralto.com with the subject "Arbitration Opt-Out."

D. Small claims court. Either party may bring qualifying individual claims in small claims court.

E. Delegation clause. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, except that a court may decide whether a valid arbitration agreement was formed.

F. Class action and jury trial waiver. YOU AND TRALTO AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY REPRESENTATIVE PROCEEDING. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

G. Public injunctive relief. Notwithstanding the foregoing, claims for public injunctive relief that cannot be waived under applicable law may proceed in court.

H. Mass arbitration protocol. If twenty-five (25) or more similar demands are filed against Tralto by the same law firm or coordinated counsel ("Mass Filing"): NAM shall randomly select twenty-five (25) demands to proceed to individual arbitration as Initial Bellwether Cases; the remaining demands shall be held in abeyance. Tralto will pay all arbitration filing fees for the Initial Bellwether Cases and subsequent batches. Following the resolution of the Initial Bellwether Cases, the parties will engage in a global mediation session within 60 days. If global resolution is not reached, remaining demands shall be administered in rolling batches of 50 cases at a time. Statutes of limitations shall be tolled for claims held in abeyance.

I. Severability and blow-up provision. If the class action waiver or any other provision of this arbitration agreement is found unenforceable as to all or some parts of a dispute, then those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any court or arbitrator determines that the Mass Arbitration Protocol is void or unenforceable, then the entirety of this arbitration agreement shall be deemed null and void, and the parties shall proceed in a court of competent jurisdiction.

Tralto is committed to making our Services accessible to individuals with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA. If you experience difficulty accessing our Services, please contact support@tralto.com and we will make reasonable efforts to respond promptly.

We may modify these Terms from time to time. We will provide reasonable advance notice of material changes where practicable. We will update the "Last updated" date above and provide notification through the Services or via email. Your continued use of the Services following the effective date of updated Terms constitutes your acceptance of the changes.

We may suspend or terminate your access to the Services at any time, without notice or liability, if we reasonably believe you have violated these Terms, pose a security risk, or if required by a travel supplier or legal authority. Termination of access to the Services does not by itself cancel any completed booking, which remains subject to the applicable airline’s fare rules and policies. You may stop using the Services at any time.

A. Governing law. These Terms will be governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The Federal Arbitration Act governs the arbitration agreement.

B. Severability. If any provision of these Terms is found to be invalid, the remaining provisions will remain in full force.

C. Entire agreement. These Terms constitute the entire agreement between you and Tralto regarding the Services.

D. Assignment. You may not assign these Terms without our prior written consent. Tralto may freely assign these Terms.

E. Force majeure. Tralto will not be liable for delays or failures resulting from causes outside its reasonable control.

F. Notice. We may provide notices via email. You must provide legal notices to legal@tralto.com.

G. Survival. Sections 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 17, and 18 will survive any termination of these Terms.

For day-to-day matters, reach us by email or via the Privacy contact form:

• Support: support@tralto.com
• Legal notices: legal@tralto.com
• Privacy contact form: tralto.com/privacy-contact

Legal correspondence only. Formal legal notices may be served at the address below. Support and privacy requests sent to this address will be directed back to the channels above.

Talebly, Inc. d/b/a Tralto c/o Legalinc Corporate Services Inc. 131 Continental Dr, Suite 305 Newark, DE 19713, US